Information to prepare
- RevFlowParts order number and purchasing email.
- Vehicle year, make, model, trim, body style, and VIN when requested.
- Product name or SKU and a concise description of the issue.
- Photos of the product, label, packaging, or vehicle when relevant.
Do not send full payment-card numbers by email. PayPal and your card issuer handle sensitive payment credentials.
Order status
Ask whether an order is awaiting fitment information, production, freight booking, carrier collection, or delivery scheduling.
Changes or cancellation
Contact us immediately if the vehicle, product, quantity, delivery address, phone number, or freight service is incorrect. Changes are not guaranteed after production, supplier release, payment capture, or carrier booking.
Fitment information
If our team requests additional vehicle information, reply with the complete year, make, model, trim, body style, market specification, VIN, and current modifications. Fitment review must be completed before freight release.
Payment questions
For failed checkout, duplicate authorization, refund timing, or PayPal funding questions, include the order number and PayPal transaction reference if available. Never email a full card number or security code.
Freight and tracking
Review our Shipping & Freight Policy for lead times, residential delivery, liftgate, limited-access, and international charges. Contact us if tracking has not updated for five business days or the carrier cannot schedule delivery.
Damage or missing-piece claims
Follow the Receiving Instructions before signing. Report damage within 24 hours with the delivery receipt, shipping label, full-package photos, close-ups, and affected-part details. Keep all packaging and do not install or modify the item.
Return request
Do not ship a return without written authorization. Installed, modified, painted, sanded, damaged, made-to-order, or special-order items may not be eligible. Review the return terms before submitting a request.